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IT Solutions Engineer

Remote | New Orleans, LA 

About BIOS Technologies

BIOS  Technologies is an established and proven Technology Solutions company  with a 20-year track record of partnering with fast-growing and  forward-thinking businesses to envision what is coming next and  determine the best technology plan and support system. We empower  businesses by building tailored technology strategies to connect people,  reduce friction, and create new possibilities. The BIOS Technologies  team finds joy in helping others use technology to transform their  business.

Learn more about our company and culture at

About the role

BIOS  Technologies is seeking a motivated IT Solutions Engineer to play an  integral part in the delivery of an exceptional service experience to  our client base.

The qualified applicant should have the ability  to manage multiple tasks in a fast-paced environment while interacting  professionally with clients and team members. The IT Solutions Engineer  is essential in delivering new solutions and stability to our client’s  environments. Detailed QA of all tasks, vision for process improvement,  clear and timely client and internal communication, managing client  expectations, and delivering an exceptional client experience are  critical components of the role. Successful IT Solution Engineers are  detail-oriented and thrive on teamwork.

  • Contribute to BIOS’ vision and direction

  • Provide outstanding delivery of technical solutions

  • Maintain industry expertise through continuous learning

  • Microsoft Windows Server experience

  • Hyper-V and VMware working knowledge

  • Azure and Microsoft 365 experience

  • Strong IT Networking skills

  • Detailed understanding of Active Directory

  • Comfortable managing firewalls and wireless technology

  • Communication with clients to set and manage expectations

About you

  • Minimum 3 years of IT delivery and support related experience

  • Excellent verbal and written communication skills including active listening, and client-care skills

  • Enjoy learning and teaching others about technology

  • Curious and detail-oriented nature

  • Exceptional people and problem-solving skills

  • Positive attitude and desire to be part of a winning team

Bonus points for:

  • Familiarity with Kaseya VSA, BMS, and IT Glue

  • Professional IT certifications

  • Experience at a high-growth technology company

  • Experience in delivering high quality and innovative solutions

How we will take care of you

Everyone at BIOS Technologies is a valued team member, and we always strive to live up to our daily commitment Take Care of Each Other. Our compensation and benefits package includes:

  • Benefits – Employees are eligible for Medical/Dental coverage starting on day one.

  • Retirement - 401k with employer match

  • Generous PTO – Minimum 15 PTO days

  • Opportunity – Professional development, and employee recognition

  • Work Environment – Client site, remote and in-office work

  • Team Structure – Small agile teams allowing more impact and influence, with clear sightlines to company leadership

Our Daily Commitment:

  • Take care of each other

  • See people as people

  • Work with passion and curiosity

  • Get better every day

  • Commit to the mission

BIOS Technologies is an  Equal Opportunity Employer. All qualified applicants will receive  consideration for employment without regard to race, color, religion,  sex, national origin, age, disability, sexual orientation, pregnancy  status, marital status, military or protected veteran status, genetics,  or any other characteristic protected by law. This position is not  restricted solely to the responsibilities listed above and the scope and  responsibilities are subject to change. A pre-employment background  check is required as a condition of employment.


Join our team of technology professionals & enthusiasts, and take your career to new heights!


BIOS Technologies is an established and proven  Technology Solutions company with a 20 year track record of excellent  customer service and extremely valuable tech leadership.

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