IT Solutions Engineer
Remote | New Orleans, LA
About BIOS Technologies
BIOS Technologies is an established and proven Technology Solutions company with a 20-year track record of partnering with fast-growing and forward-thinking businesses to envision what is coming next and determine the best technology plan and support system. We empower businesses by building tailored technology strategies to connect people, reduce friction, and create new possibilities. The BIOS Technologies team finds joy in helping others use technology to transform their business.
Learn more about our company and culture at www.BiosITGroup.com
About the role
BIOS Technologies is seeking a motivated IT Solutions Engineer to play an integral part in the delivery of an exceptional service experience to our client base.
The qualified applicant should have the ability to manage multiple tasks in a fast-paced environment while interacting professionally with clients and team members. The IT Solutions Engineer is essential in delivering new solutions and stability to our client’s environments. Detailed QA of all tasks, vision for process improvement, clear and timely client and internal communication, managing client expectations, and delivering an exceptional client experience are critical components of the role. Successful IT Solution Engineers are detail-oriented and thrive on teamwork.
Contribute to BIOS’ vision and direction
Provide outstanding delivery of technical solutions
Maintain industry expertise through continuous learning
Microsoft Windows Server experience
Hyper-V and VMware working knowledge
Azure and Microsoft 365 experience
Strong IT Networking skills
Detailed understanding of Active Directory
Comfortable managing firewalls and wireless technology
Communication with clients to set and manage expectations
Minimum 3 years of IT delivery and support related experience
Excellent verbal and written communication skills including active listening, and client-care skills
Enjoy learning and teaching others about technology
Curious and detail-oriented nature
Exceptional people and problem-solving skills
Positive attitude and desire to be part of a winning team
Bonus points for:
Familiarity with Kaseya VSA, BMS, and IT Glue
Professional IT certifications
Experience at a high-growth technology company
Experience in delivering high quality and innovative solutions
How we will take care of you
Everyone at BIOS Technologies is a valued team member, and we always strive to live up to our daily commitment Take Care of Each Other. Our compensation and benefits package includes:
Benefits – Employees are eligible for Medical/Dental coverage starting on day one.
Retirement - 401k with employer match
Generous PTO – Minimum 15 PTO days
Opportunity – Professional development, and employee recognition
Work Environment – Client site, remote and in-office work
Team Structure – Small agile teams allowing more impact and influence, with clear sightlines to company leadership
Our Daily Commitment:
Take care of each other
See people as people
Work with passion and curiosity
Get better every day
Commit to the mission
BIOS Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.
GROW PERSONALLY AND PROFESSIONALLY
Join our team of technology professionals & enthusiasts, and take your career to new heights!
BIOS Technologies is an established and proven Technology Solutions company with a 20 year track record of excellent customer service and extremely valuable tech leadership.