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Remote Support Engineer

Remote | New Orleans, LA 

About BIOS Technologies

BIOS  Technologies is an established and proven Technology Solutions company  with a 20-year track record of partnering with fast-growing and  forward-thinking businesses to envision what is coming next and  determine the best technology plan and support system. We empower  businesses by building tailored technology strategies to connect people,  reduce friction, and create new possibilities. The BIOS Technologies  team finds joy in helping others use technology to transform their  business.

Learn more about our company and culture at

About the role

BIOS Technologies is seeking a motivated Remote Support Engineer to play an integral part in delivering an exceptional service experience to our client base.

The  qualified applicant should have the ability to manage multiple tasks in  an exciting, growth-minded environment while interacting professionally  with clients and team members. The Remote Support Engineer is  essential in delivering exceptional remote support in a timely manner.  The role is ideal for anyone wanting to expand their technical knowledge  and resume by supporting a wide variety of environments and end-users  across multiple industries, including legal, financial, engineering,  construction, non-profit and more. A successful Remote Support Engineer  is focused on resolving incidents, finding underlying problems, and  developing long-term solutions.

  • Contribute to BIOS’ vision and direction

  • Deliver outstanding technical solutions

  • Maintain high positive customer satisfaction and relationships

  • Adopt continuous learning and improvement processes in all aspects of the position

  • Task management and multi-tasking skills

  • Ability to collaborate with team members at all levels of the company

  • Contribute to, and embrace, the culture of Support Team KPI’s

  • Contribute to identifying patterns and issues in our process and delivery

About you

  • Minimum 3 years of IT delivery and support related experience

  • Excellent verbal and written communication skills, including active listening, and client-care skills

  • Curious and detail-oriented nature

  • Exceptional people and problem-solving skills

  • Positive attitude and desire to be part of a winning team

Bonus points for:
  • Familiarity with Kaseya VSA, BMS, and IT Glue

  • Professional IT certifications

  • Experience at a high-growth technology company

  • Experience in delivering high quality and innovative solutions

How we will take care of you

Everyone at BIOS Technologies is a valued team member, and we always strive to live up to our daily commitment Take Care of Each Other. Our compensation and benefits package includes:

  • Benefits – Employees are eligible for Medical/Dental coverage starting on day one.

  • Retirement - 401k with employer match

  • Generous PTO – Minimum 15 PTO days

  • Opportunity – Professional development and employee recognition

  • Work Environment – Client site, remote and in-office work

  • Team Structure – Small agile teams allow more impact and influence, with clear sight-lines to company leadership

Our Daily Commitment:
  • Take care of each other

  • See people as people

  • Work with passion and curiosity

  • Get better every day

  • Commit to the mission

BIOS Technologies is an  Equal Opportunity Employer. All qualified applicants will receive  consideration for employment without regard to race, color, religion,  sex, national origin, age, disability, sexual orientation, pregnancy  status, marital status, military or protected veteran status, genetics,  or any other characteristic protected by law. This position is not  restricted solely to the responsibilities listed above, and the scope  and responsibilities are subject to change. A pre-employment background  check is required as a condition of employment.


Join our team of technology professionals & enthusiasts, and take your career to new heights!


BIOS Technologies is an established and proven  Technology Solutions company with a 20 year track record of excellent  customer service and extremely valuable tech leadership.

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