Top IT Service Trends of 2020

IT Service Trends of 2020

COVID-19 has changed the game in just about every way imaginable. Budgets have grown tighter, conference rooms have become digital, and not knowing what the future looks like, whether that’s weeks or months ahead of time, has become the norm. One thing that seems to be consistent in these strange times is the need for increased reliance on digital platforms, and that means increased reliability on IT services.

Work culture has seen a tremendous change under the highly unusual circumstances presented by the COVID-19 epidemic, and while there are many who may long for a return to normalcy, there is an acknowledgment among many professionals across industries that a full return to the way things were the way before just isn’t practical. This is leading many businesses to evaluate sustainable changes that they can make within their business platform to ensure that they are able to stay ahead during these changing times. Working with a strong IT support team during this time is absolutely essential, as there is a heightened need for digital support and connection that can make or break your business needs.

From cloud services to complete digital transformation, now is the time to evaluate the ways that your business can benefit from a few major technological upgrades.

Here are the biggest IT service trends you need to know about as we head into the second half of 2020:

• Technology is growing, and top businesses are adapting at an increasing rate. Leaders in technological services have seen a rapid increase in the amount of investment from across industries into IT services. Many business leaders have realized that in this day and age, being successful means being digital.
• Digital adaptation will bring returns, but not overnight. Service technologies will often take up to two years to deliver noticeable value to a company’s bottom line, partially due to the upfront cost of purchasing equipment and training employees to work with the new digital platforms. However, with increased reliance on digital support services, there is an increased risk for companies who have not invested in these services to fall behind, and so while a return on investment may take some time to notice, the practicality and necessity of this adoption will likely be evident immediately.
• Customers expect self-service and immediate digital support. Just about every industry has adopted some sort of digitalization, and clients have grown accustomed to self-service options. Making services available easily from a computer screen or mobile device may be what helps you to land a client, while the need to visit your business in person could very easily become a deal-breaker. Employees are increasingly becoming expectant of these services as well, expecting services like video conferencing, webchats, and cloud computing that will allow them to do their work remotely as needed. For many companies, adopting these services into your business platform isn’t just about staying ahead—it’s about staying alive in these highly digital times.

Even as budgets grow tighter, the need for customer service and support with technology continues to grow, and this means that finding the most practical solutions for supporting your business as it undergoes any level of digital transition is incredibly important. Technology holds a lot of strong promises for businesses today, making it possible for employees to collaborate and clients to contact you and gain support, even if they aren’t able to visit your business in person. Having a strong New Orleans IT support team during this time will help your employees be able to focus on the job in front of them while feeling able to rely easily on the technological support they need to get the job done.

David Williams

BIOS Technologies’ mission is to deliver superior IT support to the SMB market in the New Orleans Metro Area. We focus on companies that understand the business/security risks of unmanaged technology and want to maximize efficiency and profitability.