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IT Help Desk

​Upgrade your business operations with 24/7 expert support.

​Timely, dedicated, and expert technical support is essential for smooth business operations, and so that you and your employees can properly focus on core business goals.

BIOS Expert providing support

This 24/7 service provides you with a dedicated and dependable team of IT and cybersecurity experts who become an extension of your business.


We re ready to address your technology challenges promptly and effectively and much more strategically than a typical break/fix contractor.

What We Do

We're here to keep you connected, protected, and always on the go. Get peace of mind and a boost to your productivity with a professional Help Desk staff ready to troubleshoot your issues.  

Always on the Go!

What's Included

Remote Technical Support

Our team of expert IT professionals can provide immediate assistance remotely, resolving issues without the need for an on site visit, saving you time and minimizing disruptions.

Help Desk Ticketing System

Our efficient ticketing system ensures that all your IT and cybersecurity requests and issues are properly tracked, prioritized, and addressed in a timely manner, providing transparency and accountability.

Troubleshooting & Problem Resolution

BIOS IT and cybersecurity experts excel in troubleshooting various IT issues, from software glitches to network connectivity problems, identifying root causes and delivering effective resolutions.

Software & Application Support

Our help desk professionals are proficient in a wide range of software and applications, providing guidance and support to ensure seamless operation.

User Training & Education

We offer user training and education to enhance your employees' technical skills and knowledge, empowering them to leverage technology effectively.

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Time Saving

Our dedicated IT Help Desk team is available to provide immediate support whenever you encounter technical issues or require IT guidance. Say goodbye to the stress and frustration of dealing with unexpected tech problems on your own.

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IT & Cybersecurity Expertise

Our skilled IT professionals possess the technical knowledge and strategic experience required to address any type of IT issue that you may encounter, so that your problem doesn't reoccur or advance into a bigger one.

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Enhanced Productivity

With BIOS IT Help Desk service, your employees will receive quick resolutions to their technology related problems, minimizing your business disruptions, and maximizing productivity.

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Proactive Problem Prevention

Our Help Desk team will not only resolve your IT issues but will take a strategic approach to identify and address other potential problems, before they can impact your business operations.

With your own Help Desk Team you’ll not only improve your productivity, but also gain an advantage over your competitors. Here are just some of the improvements you'll see in your business: 

Make IT your strategic advantage.

Added Value

“We’ve been working with BIOS for years. They are always recommending better ways to use our technology and are always there when we’re having issues. It’s been a great partnership.”

John E. Mayeaux

Industry : Finance
BIOS Technologies Partner since 2011

“As a law firm, system security is essential to our client confidentiality obligations. BIOS has been our technology partner for years. BIOS helped get our system set up initially and continues to make sure that we are protected. They made working across our multiple offices as well as remotely from home both easy and efficient. To say that we are pleased, would be an understatement.”

Jim Bradford

Industry : Legal

BIOS Technologies Partner since 2009

“We knew that we could improve our technology planning but didn’t realize how much! BIOS worked with us to figure out what we needed initially and has paved the way for where we are today. Our office runs so much more smoothly!”

Timothy P. Bonura, PE


Industry : Engineering

BIOS Technologies Partner since 2013

Partner Satisfaction

Glowing Reviews

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